Return, Refund, and Warranty Policy

This Return, Refund, and Warranty Policy governs all order cancellations, returns, refund requests, and warranty claims submitted to IVORION. By placing an order with IVORION, you acknowledge and agree to the terms described below.

1. Return Window

IVORION provides a 10-calendar-day return window, beginning on the date the order is recorded as delivered by the shipping carrier.

To qualify for a return, the customer must contact IVORION, submit the return request, and ship the item within this 10-day period. Return requests submitted or items shipped after the return window has expired will not be accepted.

Receiving authorization to return an item does not guarantee that a refund will be approved. All returned items will be inspected before a refund is issued.

2. How to Request a Return or Refund

To request an order cancellation, return, or refund, please contact IVORION.

Your request should include:

• Your full name;
• Your order number;
• The reason for the return or cancellation; and
• Whether the item or its packaging has been opened.

Returns must be authorized by IVORION before they are shipped. Items sent without prior authorization or to an address not provided by IVORION may be refused and will not qualify for a refund.

3. Order Cancellations Before Shipment

If an order has not yet been shipped, the customer may request its cancellation and receive a full refund of the total amount paid, including the original shipping charge.

Cancellation requests must be submitted before the order is transferred to the shipping carrier. An order is considered shipped once it has been handed over to or accepted by the carrier, even if the tracking information has not yet been updated.

Because orders may be processed quickly, a cancellation request is not guaranteed to be approved until IVORION confirms that the order has been successfully cancelled.

4. Cancellations After Shipment but Before Delivery

If an order has already been shipped but has not yet been delivered, the customer must refuse or decline the package when delivery is attempted so that it is automatically returned to IVORION.

The customer should also contact IVORION as soon as possible to inform us that the delivery will be refused.

Once the refused package has been returned to IVORION and inspected, the customer will receive a refund of the item’s purchase price and any refundable taxes collected by IVORION. The original shipping charge will not be refunded.

If the customer accepts delivery instead of refusing the package, the order will be treated as a standard return and will be subject to all eligibility requirements, return shipping costs, and restocking fees described in this policy.

IVORION is not responsible if the carrier does not permit package refusal or fails to return a refused package. In such circumstances, the customer must follow the standard return procedure.

5. Return Eligibility and Item Condition

To qualify for a return, the item must be the same item originally supplied by IVORION and must be returned with:

• The correct and matching serial number, IMEI, or other product identifier;
• All original accessories, components, manuals, and documentation;
• All original retail packaging, inserts, labels, and promotional items;
• No unauthorized modifications, repairs, or physical alterations;
• No customer accounts, passwords, activation locks, or management profiles; and
• No personal information or customer data remaining on the item.

Before returning an electronic device, the customer is responsible for backing up and removing all personal data, signing out of all accounts, disabling all security and activation locks, and restoring the device to its factory settings.

Items that are damaged, incomplete, modified, locked, missing their original packaging, associated with a different serial number, or otherwise returned in an unacceptable condition may be subject to an increased restocking fee or refused entirely.

6. Unopened Items

An item that is unopened, unused, and returned in its complete original condition, with all manufacturer seals and retail packaging intact, will receive a full refund of the item’s purchase price and any refundable taxes collected by IVORION.

The original shipping charge is non-refundable.

7. Opened Items and Restocking Fees

An item is considered opened once its original retail packaging, manufacturer seal, security seal, protective wrapping, or internal packaging has been opened, removed, damaged, or broken.

This applies even if the item has never been used, activated, configured, or powered on.

All opened items are subject to a minimum restocking fee of 25% of the item’s purchase price.

The final restocking fee may be higher than 25%, depending on factors including:

• The physical and cosmetic condition of the item;
• Signs of use, handling, setup, installation, or activation;
• Damage to the item or its packaging;
• Missing accessories, manuals, documentation, or components;
• Whether protective films, labels, or seals have been removed;
• Whether the item has been registered or linked to an account;
• Whether the item can be resold as new, open-box, or used; and
• The reduction in the item’s resale value.

The applicable restocking fee will be deducted from the refund after IVORION receives and inspects the returned item.

8. Return Shipping Responsibility

Unless the return is caused by an error for which IVORION is responsible, the customer is solely responsible for:

• Organizing the return shipment;
• Paying all return shipping charges;
• Paying any insurance, customs, brokerage, or handling charges;
• Packaging the item securely and appropriately; and
• Ensuring that the return is delivered to the address provided by IVORION.

Return shipping costs will not be reimbursed for change-of-mind returns, unwanted items, compatibility concerns, accidental purchases, refused deliveries, or any other return not caused by IVORION.

Customers should use a tracked and appropriately insured shipping service. The customer remains responsible for the returned item until it has been successfully delivered to and received by IVORION.

IVORION is not responsible for returned items that are lost, stolen, delayed, damaged in transit, improperly packaged, delivered to the wrong address, or returned without authorization.

Return parcels sent cash on delivery, with unpaid shipping charges, or with charges payable by IVORION may be refused.

9. Returns Caused by an IVORION Error

A return may be considered the responsibility of IVORION when the customer receives:

• An item different from the item ordered; or
• An item with missing components due to a fulfillment error.

Before returning the item, the customer must contact IVORION and provide any requested photographs, videos, serial numbers, packaging images, or other supporting information.

When IVORION confirms that the return was caused by its error, IVORION will provide return instructions and arrange, pay for, or reimburse the approved reasonable return shipping cost.

No restocking fee will be charged for a return confirmed to have been caused by an IVORION error.

Customers must not independently arrange return shipping at IVORION’s expense unless IVORION has provided written authorization in advance.

10. Standard 30-Day Warranty

All eligible items purchased from IVORION include a 30-calendar-day limited warranty against manufacturer defects. The warranty period begins on the date the order is recorded as delivered by the shipping carrier.

This warranty applies exclusively to manufacturer defects that were not caused by the customer, improper use, accidental damage, external conditions, or any other excluded cause described in this policy.

If IVORION confirms that an item has a manufacturer defect during the 30-day warranty period, the customer may return the defective item for an exchange for a new replacement.

The standard 30-day warranty provides a replacement remedy only. Warranty claims are not eligible for a refund.

The defective item must be returned to IVORION before a replacement is issued, unless IVORION provides different written instructions.

11. Extended Six-Month Warranty

Customers who purchase IVORION’s extended six-month warranty receive the same manufacturer-defect coverage and replacement remedy provided under the standard 30-day warranty for a total period of 180 calendar days.

The 180-day extended warranty period begins on the date the order is recorded as delivered by the shipping carrier.

If IVORION confirms that an item has a manufacturer defect during the applicable 180-day period, the customer may return the defective item for an exchange for a new replacement.

The extended warranty provides a replacement remedy only. Claims submitted under the extended warranty are not eligible for a refund.

Purchasing an extended warranty does not cover customer-caused damage or any other excluded condition described in this policy.

12. Warranty Exclusions

IVORION’s standard and extended warranties apply only to confirmed manufacturer defects. They do not cover problems, damage, or malfunctions caused by:

• Accidents, drops, impacts, crushing, bending, or other physical damage;
• Water, moisture, liquids, excessive heat, cold, dust, or environmental exposure;
• Improper use, misuse, negligence, abuse, or failure to follow product instructions;
• Unauthorized repairs, modifications, disassembly, or attempted repairs;
• Improper installation, setup, charging, storage, or maintenance;
• Use with incompatible accessories, chargers, software, networks, or services;
• Power surges, electrical damage, or the use of unsuitable electrical equipment;
• Cosmetic wear, scratches, dents, discoloration, or ordinary deterioration;
• Software, application, network, carrier, regional, compatibility, or account-related issues;
• Lost or forgotten passwords, account locks, activation locks, or security restrictions;
• Loss, theft, or disappearance of the item;
• Damage caused during a return shipment organized by the customer; or
• Any other issue caused by the customer or by circumstances outside IVORION’s control.

Items with altered, removed, damaged, or mismatched serial numbers, IMEI numbers, security labels, or product identifiers are not eligible for warranty coverage.

13. How to Submit a Warranty Claim

To submit a warranty claim, the customer must contact IVORION within the applicable warranty period.

The warranty claim should include:

• The customer’s full name;
• The order number;
• The item’s serial number, IMEI, or other product identifier;
• A detailed description of the alleged defect;
• The date on which the issue first occurred; and
• Any photographs, videos, diagnostic results, or other evidence requested by IVORION.

IVORION may require the customer to complete reasonable troubleshooting or diagnostic steps before authorizing the return of the item.

Warranty returns must be authorized by IVORION and shipped to the address provided by IVORION. Items sent without prior authorization may be refused.

Receiving authorization to return an item for inspection does not confirm that the warranty claim has been approved.

14. Warranty Inspection and Replacement

All items returned under a warranty claim will be inspected and tested by IVORION or by a service provider designated by IVORION.

If the reported issue is confirmed to be an eligible manufacturer defect, IVORION will approve the claim and provide a new replacement item.

If no manufacturer defect is found, or if the issue is determined to have been caused by the customer or by an excluded condition, the warranty claim will be denied.

If a warranty claim is denied, the customer may be responsible for all inspection, diagnostic, handling, and shipping costs associated with returning the item to the customer.

IVORION may require the customer to return all original accessories, components, and documentation supplied with the defective item before a replacement is issued.

15. Warranty Return Shipping

Customers must follow the return shipping instructions provided by IVORION for approved warranty claims.

Customers must not independently arrange return shipping at IVORION’s expense unless IVORION has provided written authorization in advance.

If IVORION confirms that the item is covered by the applicable warranty, IVORION will arrange, pay for, or reimburse the approved reasonable return shipping cost.

If the warranty claim is denied because the issue is not a manufacturer defect or is caused by an excluded condition, the customer may be responsible for the return shipping and any additional shipping required to send the item back to them.

16. Manufacturer Warranty After IVORION Warranty

After the applicable IVORION warranty period has expired, IVORION provides no additional warranty coverage unless the customer purchased an extended warranty that remains active.

After the standard 30-day warranty expires, or after the 180-day extended warranty expires where purchased, the customer may contact the product manufacturer directly to determine whether the item remains covered by a separate manufacturer’s warranty.

Any manufacturer’s warranty is provided solely by the manufacturer and is separate from the warranty offered by IVORION.

IVORION is not responsible for administering, arranging, processing, approving, or fulfilling any manufacturer’s warranty claim. IVORION does not guarantee that the manufacturer will accept a claim, provide support, repair the item, replace the item, or offer any other remedy.

The customer is responsible for contacting the manufacturer, following the manufacturer’s procedures, and paying any costs associated with the manufacturer’s warranty process.

17. Inspection and Refund Calculation

All returned items will be inspected after they are delivered to IVORION. The inspection may include verifying:

• The item’s identity and serial number;
• The item’s physical and cosmetic condition;
• Whether the item or its packaging has been opened;
• Whether the item has been used, activated, or modified;
• Whether all original components and packaging are included; and
• Whether the item complies with this policy.

The refundable amount will be calculated after inspection and may include deductions for:

• The applicable restocking fee;
• Missing accessories, components, or packaging;
• Damage or deterioration beyond the condition in which the item was delivered;
• Outstanding return shipping or carrier charges;
• Customs, brokerage, handling, or recovery charges incurred by IVORION; and
• Any other amount owed to IVORION in connection with the return.

If a returned item does not qualify for a refund, IVORION may refuse the return. The customer may be required to pay the shipping cost for the item to be sent back to them.

18. Refund Processing

When a refund is approved, it will be issued to the original payment method used for the order.

IVORION cannot issue a refund to a different payment method, bank account, card, or person.

Once IVORION issues the refund, the customer’s bank, card issuer, or payment provider may require additional processing time before the funds appear in the customer’s account.

19. Contact IVORION

To request an order cancellation, return, refund, or warranty claim, please contact IVORION.